Shipping policy
Processing Time
All plants are carefully inspected and packaged before shipment. Please allow approximately 1–3 business days for your order to be prepared and shipped. Processing times may occasionally be longer during holidays, high-volume periods, or severe weather.
Shipping Rates
We currently ship within the United States.
Standard Shipping: $8.00
Express Shipping: $15.00
Free Standard Shipping on orders of $70 or more.
Shipping options and available delivery services will be displayed at checkout.
Live Plant Shipping
Succulents are living plants and may experience normal stress during transportation. We carefully package each plant to help protect it during its journey.
Minor leaf loss, loose soil, small cosmetic marks, slight changes in coloration, or minor disturbance to the plant's natural powdery coating (farina) can occur during shipping. These conditions are generally normal and do not indicate an unhealthy plant.
Weather Conditions
Because we ship live plants, extreme heat or cold can affect delivery. Customers are responsible for considering their local weather conditions before ordering.
We may delay shipment when severe weather conditions could significantly affect the safety of the plants. If this occurs, your order will be shipped as soon as conditions are more suitable.
Please retrieve your package promptly after delivery and avoid allowing live plants to remain outside in extreme temperatures.
Delivery Times
Estimated transit times shown at checkout begin after the order has been processed and transferred to the shipping carrier. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays, or other carrier delays.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your address carefully before submitting your order.
If you notice an address error, contact us as soon as possible. Once an order has shipped, we may not be able to change or redirect the package.
Damaged Plants
If your plant arrives with significant shipping damage, please contact us within 48 hours of delivery.
Please provide your order number along with clear photographs of:
- The plant as received
- The packaging
- The shipping box
This information allows us to evaluate the condition of the shipment and determine an appropriate resolution.
Depending on the circumstances, an eligible claim may result in a replacement, store credit, or refund.
Plant Appearance
Every succulent is naturally unique. The plant you receive may vary from product photographs in coloration, size, shape, variegation, leaf count, and number of offsets.
Seasonal changes, temperature, lighting, and growing conditions can also affect a succulent's appearance.
Questions About Your Shipment
If you have a concern about your order or delivery, please contact Flamazing Succulents as soon as possible so we can assist you.