Refund policy

At Flamazing Succulents, we carefully inspect and package every plant before shipment. Because our succulents are live plants, all sales are generally final and we do not accept returns or exchanges due to change of mind.

Live Plant Variations
Each succulent is unique. Size, shape, color, variegation, leaf count, and overall appearance may vary from the product photos. Colors may also change depending on lighting, temperature, season, shipping conditions, and normal plant growth. These natural variations are not considered defects.

Shipping Stress
Succulents may experience normal shipping stress, including minor leaf loss, loose soil, temporary color changes, small cosmetic marks, or slight damage to the natural powdery coating (farina). These conditions generally do not affect the health of the plant and are not considered significant shipping damage.

Damaged Plants
If your plant arrives with significant damage, please contact us within 48 hours of delivery. Include your order number and clear photographs of the plant, packaging, and shipping box so we can evaluate the issue.

When appropriate, we may offer a replacement, store credit, or refund at our discretion.

Weather and Delivery
Customers are responsible for monitoring local weather conditions and retrieving packages promptly after delivery. We cannot guarantee plants against damage caused by packages being left outdoors after confirmed delivery, incorrect shipping addresses provided by the customer, or extended carrier delays outside our control.

Order Cancellations
Orders may be canceled within 1 hour of purchase, provided the order has not already been fulfilled or shipped. After the cancellation window has passed, we cannot guarantee that an order can be canceled. Once an order has been packed or shipped, cancellation is no longer possible.

Questions or Problems
We want you to be happy with your Flamazing Succulents order. If there is a problem with your delivery, please contact us and give us an opportunity to help.